Fab Pet Care Frequently Asked Questions

Q. Do you come to my house? Can my pets come to your house?
A. Right now, we only offer pet sitting in your own home. We feel that keeping your pet in their own home is best for the safety and comfort of your pet.

Q. Are you insured?
A. Yes! We are covered by a commercial liability insurance policy through Pet Sitters International. We will happily show you a copy of our policy upon request.

Q. What kinds of pets can you care for?
A. Just about all of them. Our primary focus is on dogs and cats, however, we will take care of ferrets, guinea pigs, hamsters, rats, mice, rabbits, fish, snakes, lizards, and any other pet that does not pose a threat to our employees.

Q. How do I sign up?
A. Call us at 215-720-1322. We’re here 24-7. If you get our voicemail, leave a message and we’ll call you back as soon as possible. You can also send us a message.

Q. What happens during the initial consultation?
A. We want to get to know your pet and we want you to get to know us. We’ll meet the entire family and go over your pet’s routine. We’ll discuss any special needs, allergies, or potential medical concerns. We want you to interview us as much as we interview you. We want to make sure that your pet is healthy and happy and that you feel safe with us, and we feel safe with you and your pet. This consultation will last approximately 30 minutes and is completely free.

Q. Do we need to have another consultation every time I leave town?
A. Nope! Once we have your service contract and house key on file, all you need to do is contact us and we’ll get you on our schedule.

Q. How does our pet care provider gain access to my home?
A. We will discuss this at the initial consultation. We recommend that we keep a copy of your house key on file that can only be accessed by management. If you are not comfortable with this option, we recommend using a lock box for entry. We want to make sure that we are available when you need us. If there is an emergency, just call us and we can come by to check on your pet.

Q. How safe are my house keys?
A. Super safe! While in use, your keys will be kept with your pet care provider at all times. When not in use, they are kept in a locked and secured location in our office. All of our keys are coded so no one can link your key to your home address. If by some strange twist of fate, your key does go missing, it is covered by our liability insurance policy. We will notify you immediately if your key is missing and we will hire a locksmith to rekey your home at no additional cost.

Q. How often will you come to my house while I’m away on a trip?
A. As often as you would like to schedule. We recommend a minimum of 2-3 dog visits per day and 1-2 visits for cats and other small animals.

Q. How do I pay you? When do I pay you?
A. We will bill you at the end of each week for the services booked during that week. Payment is due within one week of receiving your invoice. We can accept personal checks as well as all major credit cards. We also offer automatic billing. At your request, we will charge your credit card automatically at the end of each week for services rendered.

Q. What if my pet gets sick or becomes injured while I’m away?
A. We believe in being prepared for an emergency. Employees are trained in pet CPR and are instructed in how to react in case such a situation arises. We will contact your veterinarian immediately, or take your pet to a 24-hour pet emergency room. We will contact you right away and keep you constantly informed on your pet’s condition.

Q. Will I have the same pet care provider every time?
A. Usually, yes. We know that pets can be wary of strangers and we want to make sure that your pet is comfortable with their care provider. However, we have to be realistic. Sometimes an employee has prior commitments and if the situation arises that he/she cannot care for your pet, we will assign a different but equally qualified employee to your pet. On the new employees first visit to your residence, they will be accompanied by a manager to train them on your pets needs and show them where the pet’s food, water, and any other necessary equipment is. We want to make sure that your new care provider is comfortable around your pet and that your pet is comfortable as well.

Q. Do you administer medication to pets?
A. Yes. We will discuss any medical needs during your initial visit. Pills and fluids can be administered at no additional charge. There is however a small fee for injection medication.

Q. Is it OK if I give my pet care provider a gratuity?
A. Of course! You may either leave a gratuity for your care provider at the time of their visit or we can add it to your bill at your request. 100% of gratuities go directly to your designated pet care provider.

Q. Do you have references?
A.Yes! References are available upon your request.

Q. Do you charge more for holiday visits or after hours care?
A. Nope. We’re pet care providers. Our schedules revolve around you. We do not charge extra for holiday visits or after hours care. That being said, holiday visits are in high demand. We recommend making your appointments early as these times are reserved on a strict first-come-first-serve basis.

Q.Do you pack walk dogs?
A. Nope. Your dog’s safety is our priority. If you feel that your dog would benefit from socialization, we can offer to walk your dog with another dog-friendly pup. We will never walk more than two dogs at one time, and we will only do this with your permission.

Q. Are there any dogs breeds you won’t walk?
A. Nope. We love ALL dogs. We will never discriminate against any breed. As long as your dog is people-friendly and is OK with someone new walking them, then we’re on board.